Shipping policy

Shipping Policy

Last updated: July 3, 2026

This Shipping Policy describes how orders are reviewed, prepared, shipped, and supported after checkout for Vbrio customers. The wording is intentionally precise, customer-centered, and measured so shoppers can understand their rights without sorting through vague language. The store currently serves customers in the United States, and checkout amounts are displayed in USD.

For mouse pads, our packing review focuses on keeping the item, included parts, and any protective materials together so the customer can compare the delivered package with the product page. Questions about mouse pads are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are counted from Monday through Saturday and exclude public holidays and carrier non-service dates. If an order needs address, payment, or risk verification, we may contact the customer before releasing the shipment.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within the United States. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within the United States. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Please enter the full delivery address at checkout, including apartment or unit number, postal code, and reachable phone number where required. If an address cannot be served, we will contact the customer before continuing with the order. Customers in United States should be able to compare product details, shipping expectations, and return steps without finding conflicting statements.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

A single order may be divided into more than one package if inventory routing, parcel size, or carrier requirements make separate shipment more practical. We do not add an extra standard shipping charge when we split an order.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

If tracking appears delayed, lost, or damaged in transit, customers should contact us with the order number and relevant photos or tracking details so we can review the shipment and help with the next reasonable step. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone. mouse pads are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@vbrio.shop for shipment support.

CONTACT

For shipping questions, contact Vbrio support at support@vbrio.shop or +13142039978. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM EST.